If you currently use the SAP suite of applications to run your business, you’re no stranger to the powerful tools available to you when you use this platform. SAP’s products and tools are used in numerous industries, including, but not limited to areas such as the world of finance, energy and natural resources, healthcare, automotive, and banking. From software solutions that help you harness customer data to supply chain management, ERP, payroll, and analytics, there are hundreds of uses for these business technology platforms and applications.
Even with all of that power, however, it’s important to keep your SAP applications up-to-date. As such, you may find yourself eying the new SAP S/4HANA system as a way to boost your functionality and add new features. Indeed, for anyone looking for the latest and greatest in cloud-based tech would do well to upgrade to 4HANA sooner than later. That being said, making the switch to HANA likely means that you’ll need to migrate your existing applications from one system to the next. This process can be a bit tedious and comes with some risk (as do all data migration and system upgrades), so it’s best to know what you’re getting into prior to starting the process. Learn more about SAP migration and the other benefits cloud-based technologies offer your business and its workflow below.
What do you need to know about SAP migration?
When it comes to SAP migration, there are a lot of steps to get right in order to ensure that you don’t jeopardize your data or your ability to do the tasks that are integral to your business. Keep in mind that if something goes wrong during the migration process, even for a day, it can really impact your company’s performance and ability to create an ideal customer experience. As such it’s not a bad idea to take advantage of reading and following an SAP migration guide as you work to switch to HANA.
As you prepare to make the switch from an earlier version of SAP such as R3 ERP to S/4HANA ERP, you’ll want to take a hard look at your company’s end-to-end processes. This includes auditing the sorts of tasks you use this application for regularly as well as which other applications are integrated with your existing system. Data migration and moving over user settings will need to be done for each of these components, so you need to make sure you can manage migrating these items as a bare minimum. You also should plan on what additional features you plan on using to ensure that these software solutions are set up appropriately at the time of migration as you expand your functionality.
The benefits of cloud-based software.
One of the biggest benefits of migrating to S/4HANA ERP is the ability to integrate your existing SAP tasks with other cloud-based software solutions. For example, if you use SAP’s CRM platform, you’ll probably want to link this data with your call center software to optimize the customer experience. An omni channel call center works so well, in part, because of how it streamlines communication between live agents and customers by letting them talk to each other via SMS, phone, live web chat, email, and even social media platforms.
That being said, the true way that personalization can occur because cloud-based call center software is through letting your call center agents harness CRM data to provide important context to all interactions, no matter what complex issue defines the customers’ needs. CRM integrations not only make it easier for your contact center agents to stay productive, but it also ensures that your customers feel valued and taken care of by contact center reps, and this seamless experience can play a role in keeping them satisfied. Without the cloud and APIs, this kind of integration is less streamlined.
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